Release 11.0 Service Pack 4 (v11.0.SP-4)
Resolved Issues
APIs & Integration
Adding multiple Sources to Order via API does not work; single Assets fail too
Resolves an issue where adding multiple sources to a Media Order using the REST API did not work. [25876 / zd12570]
Bids and Budgets
Deleting Bid Detail with $0 amounts throws DOC ID 10346 no rights error
Resolves an issue where attempting to delete a Bid Detail when the user does not have access to the W/O Type (via W/O Type Classes) of the associated W/O Transaction causes an error, "Save failed: Attempt to edit document without rights 10346. [JmWoTransaction..." [24492 / zd10742]
Billing / Invoicing
Missing Invoice Number After Getting Error Document Is Not Up to Date
Resolves an issue where Invoice Batches related to leasing caused invoice numbers to be skipped. [25008 / zd5525]
Calendar Gadget
Calendar Gadget - Additional Filters causing all Bars to disappear
Resolves an issue where activating an additional filter in the Calendar Gadget was hiding data that didn't apply. [24896 / zd10592]
Config Files
System Services Processing on Multiple Nodes
Resolves an issue where changes to the Application Server configuration file cause one or more system services to start when they are not configured to do so in the Service roles. In some cases, this can lead to multiple instances of the same system service processing the same records in parallel when the processing should only be performed once. [25712 / zd12362]
Job
Job Type Does Not Default Rate Card
Resolves an issue where a Default Rate Card was set up on a Job Type but was not being set correctly for a new Job. This error occurred if a Default Customer was set for the user and when both the Customer and Job Type are set up with a Rate Card. [20264 / zd7066]
Media Assets
Logged-in Division Value Defaulting for New Media Assets even when Preference Set to No
Resolved an issue where the Library preference is set to not default Division on a new Asset but the default Division was being applied. [9035]
Media Order
Default Filter Does Not Default
Resolves an issue where some search filters set to default would not default. [25010 / zd11488]
Due Date Outs and Due Dates of HV - AuthorQC 2 Blu-ray Discs are off from service spec defaults
Resolves an issue where Service row Due Dates in Media Order were not calculated correctly. [24581 / zd10254]
Usability of Media Order - Operations grid jumping cursor & initial text entered not retained
Resolves an issue where users enter Resource Code, Group Code or Date fields into the Media Order grid using the arrow keys to navigate, that data would not be retained or reliably entered. Also resolves an issue where the cursor focus would jump unexpectedly to another field. [25047 / zd10711]
Usability of Transaction grid - Overriding Billing Rate value on multiple rows sometimes appends the value instead
Resolves an issue where using arrow keys to rapidly edit the values of numeric fields on different rows in the Transaction grid of the Order Transactions document causes inconsistent field behavior; previously the new value replaced the existing value as intended, was ignored, or was appended to the existing value. [25045 / zd11544]
Usability of Media Order - Copy and Paste Values in Grid Inconsistency
Resolves an issue where the Paste (Ctrl+V) command to enter values into an editable grid combined with the arrow key to move between fields did not consistently paste values into all fields. [25245 / zd5564]
Rental
Pasting more than 50 Rental Groups Stuck Processing
Resolves an issue in the Rental Check In/Check Out functionality where pasting more than 50 rows of data into the Details grid caused the system to stop responding. The system now allows pasting up to 200 rows into the Details grid. System displays the following message when pasting more than 200 rows: Pasting too many rows into this grid is not supported. Please reduce the number of rows selected in Excel and try again. [24248 / zd10540]
Resources
Issue when Opening Roster Time/Offs from Schedule Book
Resolves an issue in the Schedule Book where a Resource is opened and the date range for displaying Roster Off Time defaults to the current date instead of the one currently active in the Book. [25054 / zd11602]
Schedule Book
Issue when Opening Roster Time/Offs from the Schedule Book
Resolves an issue in the Schedule Book where a Resource is opened and the date range for displaying Roster Off Time defaults to the current date instead of the one currently active in the Book. [25054 / zd11602]
Schedule Book View - Y Axis Bar Text does not inherit System Date Format
Resolves an issue in the Schedule Book where Job Dates on the bar/hover text are shown in the system format rather than the division format. Namely, it showed in US format -- MM/DD/YYYY -- when the user was expecting UK format -- DD/MM/YYYY. [25055 / zd11266]
Work Orders
Origin Trx Begin and Origin Trx End in Exports do not follow display format set in System Preferences
Resolves an issue where Origin Trx Begin and Origin Trx End would ignore the Display Format setting in System Preferences. [21410 / zd7570]
System Allows Adding Incorrect Resource to a Group Due to Barcode value
Resolves an issue on an order transaction where a Group Code is present then a Resource Code or Barcode is entered for a Resource that isn't in the Group. This will now throw a valid error. [24714 / zd11006]
View/Edit Rate throws an Error from WO Actual Window
Resolves an issue where a Rate Set could not be opened -- either via the button in the Rate field or via the 'View/Edit Rate' action -- from the transactions list in the Order Actuals window. [24732 / zd10583]
Release 11.0 Service Pack 3 (v11.0.SP-3)
Resolved Issues
Bandwidth Planning
Converting Quick Hold to Order for Dynamic Resource Does Not Copy Key Information
Resolves an issue where converting a Quick Hold for a Dynamic Bandwidth resource failed to copy the Row Display, Bandwidth, and Offset values to the new Work Order. [20096 / zd6482]
Bids & Budgets
Allow Change Request Template to Apply to Document Without Rights to Template Itself
Resolves an issue that allows a Change Request Template to apply to a document without having to give the user read rights to the Change Templates themselves. [24656 / zd10904]
Media Order
Task Row Added on First Position on Media Order Service Data Out
Resolves an issue where a Task added to a Service Profile would always be added at the top of the list and attempts to move it did not refresh the display sequence properly. [23486 / zd9914]
Personnel Rules
Day of Week not Applied for Time Differential Penalty Type
Resolves an issue where the Time Differential Penalty Type was not applying correctly per the day of week setting. [24777 / zd11098]
Rental
Error in Check In movement - Resource "Check in already"
Resolves an issue in a Check In when a resource is applied a Damage Type. The error would prevent the movement from posting but would update the resource Status, which would further prevent posting because the resource is already seen as "in". [24796 / zd11099]
Actual Check In Date/Time Not Reflected in Transaction Details
Resolves an issue in Check In/Out where the transaction dates were not being updated even though the Rental Preferences to do so were set. [24797 / zd11019]
Resources
Day of Week not Applied for Time Differential Penalty Type
Resolves an issue where the Time Differential Penalty Type was not applying correctly per the day of week setting. [24777 / zd11098]
Roster/Time Off
Roster Template doesn't work correctly from all rotations
Resolves an issue in Roster Templates when two Shifts were booked for a single day, the early Shift would load as the second, and the time frame set for each Shift in the Details tab of the template was ignored. [21293 / zd6539]
Schedule Book
Converting Quick Hold to Order for Dynamic Resource Does Not Copy Key Information
Resolves an issue where converting a Quick Hold for a Dynamic Bandwidth resource failed to copy the Row Display, Bandwidth, and Offset values to the new Work Order. [20096 / zd6482]
Release 11.0 Service Pack 2 (v11.0.SP-2)
Resolved Issues
Bandwidth Planning
Converting Quick Hold to Order for Dynamic Resource Does Not Copy Key Information
Resolves an issue where converting a Quick Hold for a Dynamic Bandwidth resource failed to copy the Row Display, Bandwidth, and Offset values to the new Work Order. (This item was a Known Issue in v11.0) [20096 / zd6482]
Bids and Budgets
Auto Loading Actuals to a Bid Creates Records with No Billing Code
Resolves an issue where using the Auto Load Actuals command to load Bid Actuals created one or more Bid Detail records with no Billing Code. [13691 / zd2032]
Billing – Invoicing
Alternate Rate Card - Not finding Order Rate Card if Rate Not Found on Alternate Rate Card
Resolves an issue when an alternate Rate Card is in effect where the Order Rate Card is not being considered when applying Rates to Transactions. [23312]
Framework/UX
Navigator Display Style Does Not Default to Tile
Resolves an issue where the Navigator display style option (under Settings Options) was set to Tiles but displayed in Full mode when a user was logging in on a machine for which the setting had not been saved to local storage (i.e. a new machine, in Incognito Mode, or after clearing local storage). A new configuration parameter (SKY_DEFAULT_TILE_VIEW) in the Application Server configuration file allows the site to set the default Navigator display style:
- If the SKY_DEFAULT_TILE_VIEW does not exist, or is set to "N", the system displays the Full navigation mode by default. This is the default setting.
- If the SKY_DEFAULT_TILE_VIEW is set to "Y", the system displays the Tiles navigation mode by default.
[24237 / zd10534]
Issue Management
IM Session for Orders Cannot Search by Order Number
Resolves an issue where Issue Management Sessions for Orders could not be searched by Order Number. [24194 / zd9724]
Job
Search Page Row Count Shifts to Bottom of Page on Phone
Resolves an issue where, when using the application on a mobile device, the search page row count was shifted to the bottom of the display, effectively hiding action buttons. [24222 / zd10490]
Media Order
Alternate Rate Card - Not finding Order Rate Card if Rate Not Found on Alternate Rate Card
Resolves an issue when an alternate Rate Card is in effect where the Order Rate Card is not being considered when applying Rates to Transactions. [23312]
Media Order Service Template - Rule to Set Order End Date is Not working
Resolves an issue where the Order End Date of a Media Order was not being set properly by a Service Row rule loaded via a Service Template. [23689 / zd10188]
Roster Time Off
Roster Time Offs Prevent Schedule Book from Displaying Rostered Data
Resolves an issue where certain Roster Time Off records prevented the Display of Rostered data in the schedule book. [24516 / zd10749]
Schedule Book
Converting Quick Hold to Order for Dynamic Resource Does Not Copy Key Information
Resolves an issue where converting a Quick Hold for a Dynamic Bandwidth resource failed to copy the Row Display, Bandwidth and Offset values to the new Work Order. [20096 / zd6482]
Roster Time Offs Prevent Schedule Book from Displaying Rostered Data
Resolves an issue where certain Roster Time Off records prevented the display of Rostered data in the Schedule Book. [24516 / zd10749]
Transmission
Alternate Rate Card - Not finding Order Rate Card if Rate Not Found on Alternate Rate Card
Resolves an issue when an alternate Rate Card is in effect where the Order Rate Card is not being considered when applying Rates to Transactions. [23312]
Visualizer Fails to Render with Large Transmission Orders
Resolves an issue in the Transmission Visualizer where large orders (> 200 resources) would fail to render properly. [24606 / zd10632]
Work Orders
Alternate Rate Card - Not finding Order Rate Card if Rate Not Found on Alternate Rate Card
Resolves an issue when an alternate Rate Card is in effect where the Order Rate Card is not being considered when applying Rates to Transactions. [23312]
Duplicating an Order and changing the Order Type the Transaction Order Type retains the original Value
Resolves an issue where duplicating an order with a new order type would fail to update the order type on the individual transaction records. [23718 / zd7082]
Cannot Rapid Update Bill To / Billing Address on WOs
Resolves an issue where Bill To and Billing Address values couldn't be updated via Rapid Update. [24429 / zd10473]
Known Issues
Issue Management
IM Session and Issue Status Dropdown List Issue [25017] - In version 10.2 and higher, values in the Session Status and Issue Status dropdown fields display a number (the Status ID) after the Status Description when the same Status Description has been created in multiple Session Categories. In some cases, the list displays two or more entries with the same Description but different IDs; in other cases, the list displays one one entry with a unique Description and ID when one or more of the duplicates has been filtered out.
Library Movements
Shipping Form Accessed within Movement Has Wrong Values [24717] - When a user is viewing a Movement document, clicks the 'View Shipping Form' Action, and selects the "Shipping /Receiving Authorization" layout, the shipping form displays incorrect values. Using the same Action from the Library Movements list document and selecting the same layout displays the correct values.
Resources
Availability Flag Applies Availability Range Requirement to Non-Dynamic Resources [25029] – Currently selecting/checking the 'Require Available Range' option on a Scheduling Group will limit the ability to book non-dynamic Resources in that Group.
Schedule Book
Order Type Change on Existing QH or Dynamic Booking in SB [25000] - In the Schedule Book, when the user clicks on an existing Quick Hold (WO and MO Type booking) or Dynamic Booking (any type) to open the booking popup window, the Booking Type field incorrectly appears to be editable, and changes made to the field are not saved.
Scheduling Groups
Availability Flag Applies Availability Range Requirement to Non-Dynamic Resources [25029] – Currently selecting/checking the 'Require Available Range' option on a Scheduling Group will limit the ability to book non-dynamic Resources in that Group.
Transmission
Taker Billing FK Constraint Prevents Transmission Order Save [25019] - When creating a Transmission Order from the Schedule Book, using Scheduling Resources configured with Taker Billing in combination with other very specific circumstances triggers an error message (‘The INSERT statement conflicted with the FOREIGN KEY constraint "fk_jm_wo_trx_taker_header_no"’) that prevents the Order from being saved.
Work Orders
Custom Date fields ignored when creating WO Table setup via API [24996 / zd5343] - When using a POST-based API call to create the data on the WO Table 1 and WO Table 2 setup tables, custom date fields are ignored. Using a PATCH-based API call updates these fields correctly.
Release 11.0 Service Pack 1 (v11.0.SP-1)
Resolved Issues
General
Session Memory Leak
Resolves a key source of the memory leaks impacting both our cloud and on-premises customers. This issue has resulted in high memory usage, and in extreme cases necessitates a service restart. This resolution is specifically aimed at improving performance for customers experiencing high memory usage over time. [24617]
Bids and Budgets
Add bid detail to a Bid and then saving, expands all bid details headers that were collapsed.
Resolves an issue where bid detail that was collapsed would expand when new detail was added or inserted. (This item was a Known Issue in v11.0) [22515 / zd8836]
Markup Percent Field in Budget Details is no longer a percent but a decimal.
Resolves an issue where the Markup Percent field required the user to enter a decimal number instead of a percentage. [22524 / zd8860]
Creating New Change Control Template for Bid
Resolves an issue where the 'Bid' value was being cleared from the 'Limit To Document' dropdown field upon selecting it while creating a new Change Control Template. [22890 / zd9216]
Cannot Update Billing Unit on WO Actual Billing Code Transaction if Work Order Created from Bid
Resolves an issue where Unit Type Codes in all upper case like 'HR' caused an issue in code looking for mixed case like 'Hr'. An SQL script may be required to fix existing data. [23552 / zd10058]
Billing – Invoicing
Rate Attribute issue when same resource in criteria on 2 Rate Attribute definition
Resolves an issue where a Rate Set with Rate Attribute Definitions was assigned automatically, and attempting to manually select a Rate Set afterwards was filtering out valid Rate Sets. This item was a Known Issue in v11.0) [21683 / zd8065]
Service row with multiple target sources is using the length from first target
Resolves an issue where a Service Row linked to multiple input sources is set up to bill by the lengths of the targets created was only creating transactions based on the length of the first target source. (This item was a Known Issue in v11.0) [23187 / zd9370]
Transactions Created from Service Row Linked to Multiple Targets get Rate From First Target Definition
Resolves an issue where a Billing Code with RAD attributes set to look at fields on sources were only looking at the value from the first source. [23231 / zd9600]
Billing List Report - Export to Excel in 10.6 is Creating Multiple Sheets of 30 Rows Each
Resolves an issue where the Billing List Report was exporting to Excel in multiple sheets of 30 rows each instead of one sheet with all rows. [23482 / zd9857]
Calendar Gadget
Object Reference Error in My Schedule (Mobile + Web)
Resolves an 'object reference error' that showed when opening My Schedule. [24160 / zd10385]
Contacts
Performance is Very Slow Opening Contacts After Upgrading to v11
Resolves an issue where loading alternate addresses degraded the performance of opening a Contact record. Alternate address are created for each shipping record in the Library and Rental modules and these addresses are not needed to be accessed from the Contact record, so they are now now retrieved for Contact maintenance. [23481 / zd9438]
Document Customizations
Error when displaying [jm_work_order_customer_name]
Resolves an issue with old data showing an error when trying to open an Order layout with a Document Customization override setup to pull the order's Customer Name. Also corrects an error that did not show the Customer Name of a Parent Order via Document Customization. [20024 / zd6708]
Internal Error - Invalid column name 'list_id'
Resolves an issue where specific configurations of document overrides where company name was selected first would result in an Invalid column name error. [24818 / zd11282]
Job
Work Orders Report throws an error when a certain number of orders selected is exceeded.
Resolves an error (“The incoming request has too many parameters”) that would occur when running the Work Orders Report for a large number of orders. (This item was a Known Issue in v11.0) [22564 / zd8411]
Media Assets
Performance is Very Slow Opening Contacts After Upgrading to v11
Resolves an issue where loading alternate addresses degraded the performance of opening a Contact record. Alternate address are created for each shipping record in the Library and Rental modules and these addresses are not needed to be accessed from the Contact record, so they are now now retrieved for Contact maintenance. [23481 / zd9438]
Media Order
Usability of Media Order
Resolves an issue where entering text into an input field in a grid control, and then quickly moving to another field sometimes clears the data entered into the previous field. (This item was a Known Issue in v10.6 and v11.0) [19013 / zd5564]
Template Type Field no longer multi-select when searching
Resolves an issue where the Template Type criteria field on the Media Order Service Template List was no longer a multi-select dropdown. [20637 / zd7412]
Remove/Restore Billing Issue does not work
This addresses an issue where the Remove/Restore Billing Issue button on a Service that has a Billing Issue was not clearing the Billing issue after the underlying cause in the setup is resolved. [22474 / zd6867]
Service Template Issues Editing Default Specs
Resolves an issue when attempting to edit default specs in a Service Template. [23049]
Service row with multiple target sources is using the length from first target
Resolves an issue where a Service Row linked to multiple input sources is set up to bill by the lengths of the targets created was only creating transactions based on the length of the first target source. [23187 / zd9370]
Transactions Created from Service Row Linked to Multiple Targets get Rate From First Target Definition
Resolves an issue where a Billing Code with RAD attributes set to look at fields on sources were only looking at the value from the first source. [23231 / zd9600]
Update to Default Spec does not update Service Template or Media Orders
Resolves an issue where updating the Default Specs (such as Spec Note) on a Service does not ask the user if they wish to update any Service Templates that include that Service. (This item was a Known Issue in v11.0) [23303 / zd7923]
Moving Services does not update Display Seq
Resolves an issue where moving a Service Header while the header is collapsed did not correctly update the Display Sequence of the header and all its detail rows. [23305 / zd7184]
MO Service Search - Rapid Update Only Updates First Service Row
Resolves an issue in the Media Order Service Search where a Rapid Update only modified the first item in a set of selected items; the system now updates all selected items as appropriate. [23420 / zd9924]
Services display inactive Status by default
Resolves an issue where inactive Services were displayed by default along with active Services based on Order Phase filtering. The system should now look for the first active Status of the correct Status Type. This did not resolve the issue when the Phase option 'Service Status No' was set to an inactive Status which then applied that inactive Status to the Order. The resolution here is to set the Phase option to an active status. [24360 / zd9773]
Project Management
Additional Media Assets on a Project
Resolves an issue where the Project Media Asset list (pm_project_asset) allowed multiple entries with the same Asset ID. [23459 / zd9304]
Schedule Book
Making modifications to Items in Schedule Book adjusts the width of the bookings
Resolves an issue where applying changes to a Scheduling View from the Items window would re-set Schedule Book rows to their original height on views where row height had previously been adjusted. (This item was a Known Issue in v11.0) [22592]
Active Resource is not Showing in the Scheduling Book Items List
Resolves an issue where an active Resource was not showing in the Items list under its Group for the Schedule Book. (This item was a Known Issue in v11.0) [23267 / zd9673]
Security
Error When Trying to Remove Roles from Change Control Template
Once a Change Control Template has been assigned to a record -- Bid, Job, Order, etc. -- the Roles within it cannot be removed. This updates the error text to give the user a clearer understanding of why the change cannot be made. [22764 / zd9150]
Transmission
Usability of Media Order
Resolves an issue where entering text into an input field in a grid control, and then quickly moving to another field sometimes clears the data entered into the previous field. (This item was a Known Issue in v10.6 and v11.0) [19013 / zd5564]
Organization Desc Field is Not Available in Document Class 2503
Resolves an issue in the Operations List document customization where the 'Organization Desc' field could not be added to Reference Doc Fields. (This item was a Known Issue in v11.0) [22115 / zd7101]
Long spinning wheel on Transmission Order resource selection
Resolves an issue where changing a Scheduling Resource assigned to a Service in a Transmission Order generated an error and displayed the spinning wheel/pacifier for a long time. [23272 / zd8823]
Moving Services does not update Display Seq
Resolves an issue where moving a Service Header while the header is collapsed did not correctly update the Display Sequence of the header and all its detail rows. [23305 / zd7184]
Work Orders
Order Duplicate doesn't duplicate Split Billing
Resolves an issue where split billing was not properly duplicated with an order. [22118]
Order Transactions: Grid Updating Note Doesn't Allow Typing Text in Re-Class Note
Resolves an issue where Grid Update was preventing the entry of text in Note fields. [22893 / zd9218]
System Hanging Busy with no error Message When Creating Order Transaction Template With Inactive Billing Code
A timed error message has been added for when a user tries to load a WO Template with an inactive Billing Code. [23146 / zd9461]
Search by % is not working for two words or more at a time in the Manage Work Order Screen
Resolves an issue in Search windows (such as the Work Orders search), where specifying multiple search values for a single text field (such as W/O Description) would remove the % from the end of a search string after a search was executed. Note: When searching by a single value, the % at the end is assumed, but when specifying multiple criteria, it is necessary to add the % to the end of each value (including the last one) if the wildcard is desired. (This item was a Known Issue in v11.0) [23245 / zd9609]