Emergency Support
In the event of a critical issue, particularly a service disruption such as an outage, performance degradation, or slow speeds leading up to an outage, please follow the steps below and contact Support immediately using the provided phone numbers.
How to Submit a Service Disruption Ticket
- Click on "Submit a Ticket" and select the appropriate form:
- Ticket Form: Technical - Service Disruption
- Set Priority: 1 - Urgent
- Select Severity: 0 - Fatal Service Disruption Only
- Brief Description of the Problem:
- Clearly explain the issue, including:
- What has stopped working
- When the problem started
- Any symptoms or error messages encountered
- Whether the issue affects all users or a specific subset
- Clearly explain the issue, including:
Once the ticket is submitted, a support agent will immediately start the triage process, gathering essential information about your environment, the steps leading up to the issue, and any relevant error messages. This helps us take swift action to resolve the problem.
Our primary focus is to restore your services as quickly as possible, especially in the event of an outage. During this process, we may perform a System Health Check with our Technical Team to better assess the situation. You may also receive follow-up questions from us to gather additional information.
Call Support for Immediate Assistance
Xytech Support:
- USA: +1 818 698 4900 (Option 2)
- EMEA: +44 203 478 1480
Note: These numbers connect to all available support agents for faster response times. As part of our ongoing efforts to enhance efficiency, we will soon be consolidating our regional numbers. Further updates will be provided once this change is in effect.
Thank you for your patience as we work through this together!