Dear Valued Customer,
If you are an existing Customer and have not yet explored our Xytech Help Center, we invite you to register for a seamless support experience.
Simply click the following link to log in: Xytech Help Center alternatively, if you are not yet registered, please follow the steps below.
To register or sign in to the Help Center
Simply use the sign-in option, (top right of this article) where you'll be prompted to enter your company email address and password. In case you haven't received a registration link or have forgotten your details, Please click the 'Forgot Password' option where a link will be sent to your email to easily reset your password or register for the first time. Don't forget to check your Junk folders for any missed communications.
If you're already signed in, and unable to find what you are looking for in the Knowledge base, a convenient "Submit a Ticket" button is available below for any assistance you may need.
For Emergency Support
In the case of a critical issue, especially a service disruption, we kindly ask customers to initiate a support ticket and promptly call the designated support number below for immediate assistance. your cooperation ensures a swift and effective resolution to urgent matters.
Submit a Ticket via the Xytech Help Center:
- Once signed in, click on "Submit a ticket."
- Select the "Technical Issue Form."
- Set Priority as Urgent: This is reserved for critical scenarios, such as a system outage, requiring immediate attention.
Call Support for Immediate Assistance:
Platform / MediaPulse:
- USA: +1 818 698 4900, (Option 2)
- EMEA: +44 203 478 1480
- USA: +1 954 334 5409
- EMEA: +44 20 7436 6655
- All numbers are configured to ring all agents.
- Our Support Services telephone numbers are undergoing consolidation to shorten response times and improve our efficiency in handling your requests. As a result, the number for the USA and EMEA will soon be reduced to a single number per region. The above information will be updated when this occurs.
For additional resources, such as who we are, and what we do, please explore the " Xytech Customer Support Services "
Thank you for choosing Xytech.
We're here to ensure your experience is as smooth as possible.